betbaz Privacy Policy

Information Collection

betbaz collects certain types of information to improve your service experience and to meet legal obligations. The types of information collected are described in detail below.

1.1 Registration and Identity Information

The information we collect when you create an account includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• User-chosen username and password

1.2 Financial Information

We collect the following financial information for transactions on betbaz:

• bKash, Nagad, Rocket, or Upay account number
• Transaction history and amounts
• Deposit and withdrawal details

1.3 Technical Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Page visit time and duration
• Cookies and session data

Information Use

betbaz uses collected information only for legitimate purposes. We do not sell your personal information to any third party.

2.1 For Service Delivery

• Account creation and management
• Processing deposits and withdrawals
• Distributing bonuses and rewards
• Storing and displaying gaming history

2.2 For Security and Compliance

• Detecting and preventing fraud
• Identity verification
• Complying with anti-money laundering (AML) rules
• Implementing responsible gaming policies

2.3 For Communication and Support

• Providing customer service
• Sending important updates and notifications
• Informing about promotional offers (where consent has been given)

Information Protection

betbaz has adopted advanced technical and administrative measures to protect your personal information.

3.1 Technical Security Measures

• Use of SSL (Secure Socket Layer) encryption technology
• Application of TLS protocol for data transmission
• Encrypted database storage on servers
• Conducting regular security audits
• Firewall and intrusion detection systems

3.2 Access Control

Only authorized staff may access user information for necessary reasons. All staff are bound by confidentiality agreements and their access is recorded in logs.

3.3 Response to Data Breaches

If a security breach is detected, betbaz will immediately notify affected users and take swift action to limit damage.

Information Sharing with Third Parties

betbaz does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:

4.1 Payment Processors

The minimum information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. Each of these payment providers follows their own privacy policy.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi may access limited technical information to ensure fair gameplay.

4.3 Legal Obligations

In the case of a court order, regulatory authority directive, or any other legal obligation, betbaz is required to provide necessary information to the relevant authorities.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the betbaz website to make your browsing experience more convenient and personalized.

5.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure security
• Functional Cookies: Help remember your preferences and settings
• Analytics Cookies: Collect information to understand and improve site usage

5.2 Cookie Control

You can control or disable cookies by changing your browser settings. Please note, however, that disabling some essential cookies may cause certain features of betbaz to not work properly.

User Rights

As a user of betbaz, you enjoy the following rights:

6.1 Right to Access Information

You may request a copy of the information stored about you at betbaz at any time. To make this request, contact us via live chat or email.

6.2 Right to Correct Information

If your account contains any incorrect or incomplete information, you may request that it be corrected. Verification may be required for changes to identity-related information.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, betbaz is required to retain some information for a defined period for legal or regulatory reasons.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications from betbaz, let us know at any time. We will continue to send mandatory service-related notifications.

Data Retention Period

betbaz retains your information for as long as necessary to fulfil the specific purpose for which it was collected.

• Active account information: Retained until the account is closed
• Financial transaction records: Retained for a minimum of five years after the last transaction
• Identity verification documents: Retained after account closure in accordance with applicable law
• Gaming logs and history: Retained in accordance with regulatory requirements
• Customer service communications: Retained for three years after resolution of a complaint

Protection of Minors

betbaz provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

Age is verified at the time of registration, and if we have reason to believe that a user has provided a false age, their account will be immediately suspended and the relevant information will be securely deleted.

If you believe a minor is using betbaz, please contact us immediately.

Responsible Gaming and Personal Data

betbaz monitors user gaming behaviour to ensure responsible gaming. This information is for user protection, not for any marketing purpose.

• Detecting unusual betting patterns and issuing warnings
• Activating self-exclusion at the user's request
• Assisting with setting deposit limits
• Providing information and resources related to responsible gaming

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes

betbaz reserves the right to amend this privacy policy as needed. For any significant changes, we will notify users in advance by email or through the platform.

The amended policy will take effect from the date of publication. Continued use of betbaz after any changes will be considered your consent to the new policy. We therefore recommend checking this page regularly.

A history of this policy is maintained, and previous versions can be viewed upon request. If you have any objection to any amendment, please let us know via live chat.